Help! I’m being treated miserably by the real estate broker that is selling us the historic home we are buying in Brooklyn. She calls us up and screams at us on average 3 times a week. Our attorney can’t get her to behave any better and her broker thinks that her behavior is normal. Basically, she just screams and screams at us because we haven’t closed yet–but our closing date in the contract is not supposed to be for many weeks away. Is this grounds for reporting her to the NY State Department of State Division that licenses brokers? What should we do?


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  1. I’m in Queens, but came across this while looking online to see if I was crazy. I’m buying a house, and my attorney is working out a few details over the past week with the seller’s attorney, and neither of us are in a rush, especially since my apartment least is up 5 months from now. Meanwhile, the broker who found me the place calls me twice a day and emails me once a day to “sign the contract.” I’m beginning to think I’m being Punk’d or something! He also told me that the seller is ready to sell to someone else; I had my attorney check and the seller inherited the place from his mother, is a busy man, and finding another buyer is the last thing on his mind. Amazing.

  2. As a professional RE broker, I wouldn’t even think of raising my voice to anyone, let alone some poor buyer. I think that you should contact her manager and write a letter after the closing. Document the events and also call the State. This is taken pretty seriously and she could lose her license. I am sorry that you had to go through such an ordeal.

  3. I don’t thinking telling anyone to f*ck off is a solution to any problem. All real estate brokers are not “leeching scumbags”. Most of us work very hard and we go to closing not only to pick up our check but to make sure that there are no problems and if there are any we can help in some way. And why wouldn’t we go to pick up our check, nobody gets upset when everyone else asks human resources for thier paycheck, how is this different??
    As for the broker that is treating you poorly the best solution is for you to call your attorney and have them call the agent. Tell them to tell the agent not to contact you again and they should only be calling them, your attorney. Giving names is not the worst thing in the world. It kills me when I bend our backwards for my clients and customers and some idiot agent who treats people poorly gets away with it. Make sure you tell as many people as possible and also if you know a great agent don’t be afraid to share that information also.

  4. The only way that us buyers and sellers alike are ever going to gain control over these brokers is if we out the bad ones.

    Slander??? It’s not slander if it’s the truth!

    The name please!!!!!!!

  5. i experienced a similar situation when buying in PH six years ago — the seller’s broker understood that we were serious, and did everything she could to bridge differences and make the deal close. Her boss — the name partner of a prominent Park Slope agency, however, made inappropriate calls, asking us to waive aspects of our offer (i.e. inspection) so that the deal couls close more quickly. We’d never use that agency, but the broker has since moved on to Corcoran. Remember that it is you deal and your money, and despite hype about a hot market (yes it still is a hot market) money drives the deal.

  6. While divulging her name sounds tempting (and I think you DEFINITELY should once you’ve closed) she could find out and make things difficult for you, you never know what these people are capable of. She might consider it slander.

    Tell her you don’t respond to screaming and to talk to your lawyer. Maybe she doesn’t realize she’s screaming. I feel like you’re describing a pretty typical unpleasant New Yorker.

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